Returns Policy

 

Returns:

We offer returns on items that are unused and not as described, faulty (see warranty terms) or damaged during transit up to 30 days from the date of delivery. Items meeting the above criteria must be returned to us for exchange/refund.

 

Replacement on these items can take up to 30 days due to the delay in damage claims processing and delivery schedules. All decisions on whether to exchange /refund are at management’s discretion.

 

  • We do not accept returns if you change of mind or if the product is found unsuitable for your application, so please choose carefully.

 

  • Products must be returned to us in their original packaging with all tags, manuals and accessories included.



Please contact us through our website if you have any problems and we will get back to you within 24 hours.

 

 

Returns Costs:

 

Return Instructions:

Customers must return the package as per our instructions and to the shipping address indicated on the RMA document. Customers must also cover the shipping fee for returning the package, packages must be sent only after the Customer Support Team have authorised the return.

 

Packages sent back without authorisation or not according to RMA instructions are not approved under the returns policy and will not be accepted. Please contact our Customer Service for further advice.

 

Compensation:

Items inside the 30-day return policy should be returned to our warehouse with an RMA form provided by our Customer Support Team. Once we receive the item, everything will be assessed and if required, compensation by way of a refund or exchange will be offered. A credit will be applied to your credit card or original method of payment, or an exchange processed and dispatched to you within 20 days of the item returning to us, and a notification emailed to you.

Warranties:

Process:

To guarantee a fast and smooth warranty process, please indicate in your ticket all the details of your order, such as your order number, and the product name. Then kindly follow these 3 steps, remembering that Items suspected to be damaged in transit cannot be considered for warranty claims after the initial 30 day period.

 

  1. Please describe the issue and provide us with pictures (under 2MB) that display the problem.

 

  1. Once we have reviewed all the details above, and are satisfied it is a manufacturing fault or a defective internal part, we will arrange a return under the warranty RMA (Return Merchandise Authorization).

 

  1. Please carefully pack and ship the package according to the RMA instructions provided by our team.



Postage Costs:

Please send to the address provided on the RMA. We will process everything once we have received the item.

 

Customers need to cover the shipping fee to return items to us. This cost is refundable to a limited amount ($25 maximum per claim) and only when the item has been inspected by our technical staff and they have concluded it is within our returns policy. Customers need to provide us with the tracking details for their package and we will monitor the return. Any compensation to be offered will be processed once we have reviewed the returned item.



Warranty Compensation:

Any product that becomes faulty after the 30 day period will need to be returned to the warehouse for investigation and repair. If the fault can be proven to be a fault with the product itself either from manufacturing or an internal part, the customer will be offered a NEW replacement item identical to the one purchased or a refund. This decision is at Management’s discretion and is final.

 

If that product should no longer be available, the next closest item to the original purchase item will be sent as a replacement.

 

Replacement or refund can take up to 20 days once they arrive at the warehouse, due to the delay in claims processing and repairs.

 

NOTE: Replacement parts are available from our customer service centre for those DIY repairers but remember that once you open the product, ALL issued warranties are null and void.



Shipping:
We offer limited free shipping Australia wide, with items being shipped weekly via Australia Post. All parcels are registered and tracked. A tracking number will be emailed to our customers as soon as the item has been dispatched.